Feb 18, 2016
Bill Louden, CompuServe and GEnie
Bill Louden was part of the team that built CompuServe, the first consumer online service, where he was director of the computing, games, entertainment, e-mail, chat, and forum products. He went on to be the founder of the GEnie online service (General Electric Network for Information Exchange.)
This interview took place October 15, 2015.
"You know, we expected at CompuServe customers to spend $10 to $15 a month. ... We never expected people to come online and spend $1,200, $2,000 a month playing MegaWars."
"We're there to serve the customer so I want [a name] that sort of embodies a service configuration, and it's magical. It's something new. And the best name they came up with was Albert, for Albert Einstein. This cost me $50,000. I literally came home from that meeting crying."